Terms and Conditions
1. Introduction
[JayandAnnacleaning] (ABN: [50 183 002 680]) ("Company") provides house cleaning services through www.jayannacleaning.com.au ("Website"). These Terms govern your use of our Website and Services.
2. Booking and Cancellation
2.1. Bookings
- Bookings must be made through our Website
- Service areas are limited to specified Sydney regions
2.2. Cancellation Policy
- Free cancellation: 24+ hours before service
- Late cancellation fee: $50 (within 24 hours)
- No-show: Full service charge applies
3. Payment
- 3.1. All prices include GST
- 3.2. Payment is required through our secure payment system
- 3.3. Additional charges apply for extra services
4. Service Guarantee
- 4.1. Problems must be reported within 48 hours
- 4.2. We offer a free re-clean for valid complaints
- 4.3. Our insurance covers verified damage during service
5. Customer Responsibilities
- 5.1. Provide accurate booking information
- 5.2. Ensure property access
- 5.3. Report any issues within 48 hours
6. Liability
6.1. We are not liable for:
- Pre-existing damage
- Issues reported after 48 hours
- Damage not caused by our service
7. Privacy
- 7.1. We comply with the Privacy Act 1988 (Cth)
- 7.2. Your data is securely stored and protected
8. Changes to Terms
- 8.1. We may update these terms without notice
- 8.2. Updates are effective immediately when posted
9. Governing Law
- 9.1. NSW law governs these terms
- 9.2. Disputes will be resolved through NCAT
Contact
Email: [JayandAnnacleaning@gmail.com]
Phone: [0474-724-805]