Privacy Policy
Introduction
[Jay&AnnaCleaningService] ("we", "our", "us") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website [www.jayannacleaning.com.au] and our services.
We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). This policy is compliant with the NSW privacy laws and regulations.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact details (name, email address, phone number, address)
- Booking information (service type, date, time, special requests)
- Payment information (credit card details, billing address)
- Any additional information you provide to us
How We Collect Information
We collect information through:
- Our website when you make a booking
- Direct contact via email, phone, or in person
- Customer feedback forms
- Our payment processing system
How We Use Your Information
We use your personal information for:
- Providing our cleaning services
- Processing payments
- Communicating with you about bookings and services
- Improving our services
- Marketing purposes (when consent is provided)
- Meeting legal obligations
Disclosure of Your Information
We may share your personal information with:
- Our cleaning staff who will provide services to you
- Payment processing companies
- Third-party service providers who assist us in operating our business
- Government agencies when required by law
- Other parties when you have given permission to third parties
Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
- Password protection for staff accessing
- Secure Socket Layer (SSL) encryption for data transmission
- Secure storage systems for personal information
- Staff training on privacy and data protection
- Regular security assessments
Your Rights
Under Australian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Opt-out of marketing communications
- Request destruction or de-identifying of your personal information
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We recommend checking this policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: [jayandannacleaning@gmail.com]
- Phone: [0474-724-805]
Complaints
If you believe we have breached the Australian Privacy Principles, you can make a complaint to us at the contact details above. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au